Scheduling — Walnut Practice
Cutting the wait, not the length of visits
Median wait past slot time from 34 minutes to 19, visits unchanged.
- Median wait
- 34 → 19 min
- Visit length
- Unchanged
- Schedule holds
- 92% of days
The fix was not shorter appointments. Triage was moved to a nurse-led protocol, six same-day slots were held back from routine booking, and the afternoon schedule prints at 13:00. Wait times fell; visit length did not.