Communication — Park Lane Surgery
Results people can read
Every result now ships with a plain-language note; call volume fell by a fifth.
- Calls about results
- −20%
- Letters rewritten
- All
- Reading age
- 12
Abnormal values arrived without context and the phone rang all afternoon. The clinic rewrote its results letters at reading-age 12 and attached the plan. Result-queries calls dropped 20% in a quarter.