Chronic care — Riverside Health
Recall that runs itself
Automatic recall lifted review completion from 71% to 94%.
- Review completion
- 71 → 94%
- Chased by staff
- Rarely
- Text reminders
- 2 weeks ahead
Reviews waited on patients remembering. The recall system now books six months out at the previous visit, texts a reminder at two weeks, and the pharmacist covers the gaps. Completion rose to 94%.